Return Policy - Clothes Mentor West Chester PA

Understanding Pre-Owned Fashion

Clothes Mentor West Chester PA specializes in pre-owned, gently used fashion at incredible prices. When you shop with us, you're purchasing items that have been previously worn and loved. This means every item will naturally show some signs of previous wear - this is the nature of resale fashion and allows us to offer you designer and brand-name pieces at a fraction of retail cost.

What to Expect

Normal signs of wear include:

• Fabric softening from washing and wearing
• Color fading consistent with the garment's age
• Pilling on knits and sweaters
• Wrinkles or creasing from storage and wear
• Stains that don't affect the garment's wearability or overall appearance
• Scuffs on shoes and handbags
• Hardware that may show scratches or tarnishing
• Changes to fit in garments from washing or wear

These characteristics are considered normal condition for resale items and do not qualify for returns. Our team carefully inspects every item to ensure it meets our quality standards while remaining true to the pre-owned nature of our inventory.

Return Policy Terms

We want you to love your purchase! If your item has significant damage beyond typical pre-owned wear that substantially impacts its use or appearance, please contact us within 7 days of receipt at westchesterpa@clothesmentorstores.com.

Return conditions when approved (after contacting us by email):

• Returns accepted within 7 days of purchase/receipt
• Customer provides return shipping at their expense
• 10% restocking fee applies to all approved returns
• Items must be returned in the same condition as shipped - no additional damage or wear

Returns that do not meet these conditions will be refused and returned to the customer at their expense.

Multi-Location Orders

If you purchase from multiple Clothes Mentor locations, each item follows the return policy of its specific store location. Please contact the relevant store directly for location-specific questions.

Questions or Concerns?

We're here to help! Contact your ordering store directly if you have any questions about your online purchase. Your satisfaction matters to us, and we want to ensure you understand what to expect when shopping pre-owned fashion.

By purchasing from Clothes Mentor West Chester, PA, you acknowledge that you understand you are buying pre-owned items that will show signs of previous purchase & wear.